Remember to ALWAYS shut down your Roon Server before copying, moving, or accessing your Roon database.
macOS Server
- Open Finder and click Go in the top bar
- Hold down the Option key (or Alt)(⌥) to unhide the Library folder
- Click the Library folder
- Find and open the Roon or RoonServer folder
Windows Server
- Open Windows Explorer
- Click in the address area, type %localappdata%, and hit Enter
- This will redirect you to your local app data folder, e.g. C:\USERS\USERNAME\AppData\Local
- Find and open the Roon or RoonServer folder depending on install type. The Database folder is a subfolder found inside the Roon or RoonServer folder.
Nucleus Server
Be sure to replace NUCLEUS with NUCLEUSONE, NUCLEUSTITAN, or NUCLEUSPLUS to reflect your actual Nucleus model.
Beginning with RoonOS 3.0, you must enter Guest as both the username and password. Anonymous sign-in is no longer supported and leaving the username or password field blank will result in a failed connection.
Using a Mac, open Finder and navigate to smb://NUCLEUS/Data and use Guest as the username and password. You should then see the RoonServer folder.
ROCK Server
Using a Windows machine, open File Explorer and navigate to \\ROCK\Data and use Guest as the username and password. You should then see the RoonServer folder.
Using a Mac, open Finder and navigate to smb://ROCK/Data and use Guest as the username and password. You should then see the RoonServer folder.
NAS Server
The RoonServer database folder will be in the RoonServer folder you set up when you installed Roon. For more about this,
please see here.
Linux Server
If you used our "easy installer" scripts, then Roon's database is located in /var/roon/RoonServer
If you ran Roon from the .tar.gz package by executing ./start.sh without configuring the ROON_DATAROOT environment variable, then it will be in $HOME/.RoonServer
If you have configured $ROON_DATAROOT manually, then it will be in $ROON_DATAROOT/RoonServer For full details of how Roon is installed on Linux, LINUX LINK.
Some Roon Server devices may require additional steps to expose or allow access to the database or the Logs folder. Please check our
Community Site or contact the manufacturer of your device if you're unsure.
RAATServer
If Roon support needs access to your RAATServer logs, follow the instructions above, but instead of a folder called
Roon or
RoonServer, look for a folder called
RAATServer.
More information about sending us logs can be found
here.