FAQ: How do I cancel my free trial?
We're sorry to see you go!
If you want to cancel your free trial, just log in using your Roon account at the Sign-in page and you'll see all your memberships. There will be a button to cancel the membership. Please be sure to let us know why you are canceling!
FAQ: Getting a "Playback failed" error
My DAC is showing “Playback has failed due to playback parameter negotiation with the audio device”. What’s wrong? The Roon Test Lab is located deep inside a mountain, hidden behind a giant skull, and filled with some of the finest audio equipment in ...
FAQ: How do I set up Roon to use my DAC?
Start in Settings, which you can access by clicking the Navigation button, then clicking Settings: In Settings, click Audio and find your DAC. You should see a big "Enable" button next to it, like I'm seeing here for my DragonFly: Click Enable, then ...
FAQ: Why did all my zones disappear?
If your zones are not showing up in Roon, or all of your audio outputs are gone, it typically indicates: A networking problem is interfering with Roon's ability to communicate with your zones. Review our network best practices for tips on ensuring ...
FAQ: Where can I set a crossfade?
How To Configure Crossfade You can set a crossfade of 0-10 seconds from the Zone Picker. Click the current zone on the right side of the bottom bar, then in the pop-up window click the speaker icon followed by the gearwheels icon to display the Zone ...
FAQ: What's volume leveling?
Roon analyzes your music files using the ReplayGain algorithm. Roon also uses volume leveling information provided by TIDAL and Qobuz for their streaming content. If volume leveling is enabled, Roon will automatically adjust the volume to maintain a ...
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