Before you start, make sure you log in on our Community Site. We're using single sign on authentication - this means you'll be using the email and password you've created when signing up with Roon to log in.

1. Navigate to our Community Site (and log in if needed).
   
2. Select the Support Category:
   
1. From the drop down menu or,
   
   
   
   
2. From the Community page:
   
   
   
   
3. Click on +New Topic at the top right of the screen.
   
   
   
   
4. Fill out the template that appears at the bottom part of your screen:
   

1. Summarize your issue in the title:
   
   
   
2. Describe your setup in the text box:
   

   

   Include as much detail as you can in your first post. This will help our technical team resolve your issue faster.

   
   

   
   

   
   

   Include information about your hardware and operating system under Core Machine. Under Networking Details let us know how you connect to the internet at home, so we can better understand how your devices are connected and the way your network is set up. Audio Devices is meant to cover your devices and their connection type (USB, HDMI, etc.).
   

   

   Note the preview on the right of the screen showing how your text will be displayed once posted. You can click on  hide preview at the bottom right of the screen if you don’t want to see it.
   
3. Describe the issue: 
   
   This is where you can explain what’s wrong and how frequently it happens: is it "every time" you perform an action or is it sporadic? If the latter, please specify the approximate time it happened last.
   

4. Click Create Topic when done: