FAQ: How to Contact Roon Technical Support

FAQ: How to Contact Roon Technical Support

The best place to go for technical support is our Community site. This is where we've dedicated an entire category, Support, for the Roon technical team to help troubleshoot any technical issues you may run into.

Why our community site?

After exploring multiple options to offer technical support, we've discovered we can be most efficient in a community setting. While you'll still be getting one-to-one support from one of our technicians, other Roon team members can also take a look: our QA and Engineering teams, our Product team, Technical team and even our C-level team are known to chime in and help. Not only that, but a community post can also help us understand how widespread an issue is and take the appropriate steps for all of our customers.

This section would not be complete if we didn't mention the thousands of Roon subscribers that hang out on the community. Many of them know Roon inside out and a number of them are experts in the audio world. A simple skimming of the posts on the community site will undeniably reveal how helpful their actions are.

Steps

Before you start, make sure you log in on our Community Site. We're using single sign on authentication - this means you'll be using the email and password you've created when signing up with Roon to log in.
  1. Navigate to our Community Site (and log in if needed).
  2. Select the Support Category:
    1. From the drop down menu or,



    2. From the Community page:


  3. Click on the Get Help button and fill out the Support form questionnaire:



  4. After completion of the form, and if needed, a community post will be created on your behalf and a member of our team will be with you shortly in order to provide assistance. In the mean time a member of our user community may be able to lend a helping hand and get you back up and running even faster.



When will I hear back?

Once you've clicked on Create Topic our technical team will be immediately notified of your request. They will reply on the thread you've created as soon as possible. Please, keep in mind that response times may be slower over the weekend as our technical team work Monday through Friday.



    • Related Articles

    • Roon Server not running

      If you’re seeing an error telling you Roon Server is not running, there are some simple troubleshooting steps you can try. Click "Start Roon Server" If you run Roon Server on Windows or Mac, you may see a “Start Roon Server” button, which will start ...
    • FAQ: Does Roon support DSD?

      Yes, Roon supports DSD. In terms of transports, Roon supports: DSD over PCM (DoP) v1.0 DSD converted to PCM in Roon, sent as PCM to your DAC DSD-Direct (DSD-Native) using ASIO drivers on Windows PCM to DSD Sample Rate Conversion In terms of file ...
    • FAQ: Why is Roon converting to PCM?

      The most common reasons why DSD is converted to PCM are: The audio device isn't reporting DSD support to Roon The audio device isn't configured to support DSD playback Volume leveling or Crossfade are enabled for the current zone Features in the DSP ...
    • FAQ: How can I achieve the best quality output?

      Start with lossless or high-resolution content, and stream it to a high-quality endpoint that supports the content's native resolution. You can read more about the endpoints we support here. During playback, you can use the Signal Path feature to ...
    • Does Roon ARC work with CarPlay and Android Auto?

      Roon ARC offers full support for CarPlay and Android Auto! CarPlay and Android Auto fully integrate Roon’s browsing and discovery features into your car’s controls for safe and easy playback while you drive. Take the ultimate Hi-Fi joyride CarPlay ...
    Visit the Roon Community!
    Need help? Thousands of Roon subscribers and audio enthusiasts are chatting over on our community site right now, join them! You don't even need a Roon subscription to sign up.