FAQ: I'm having trouble setting up my NAS

FAQ: I'm having trouble setting up my NAS

Accessing Storage Locations Over The Network

If your media storage or backup location isn't directly connected to your Core machine, you'll need to add that location over the network. Whether you're using a NAS, Windows, or Mac machine for storage, adding these locations is easy as long as everything is properly configured.

Step 1: Make sure that the folder is properly shared over the network

If you're using a NAS, we recommend Synology, QNAP, and Asustor storage devices. Roon should work with most NAS drives, but we've found these brands consistently perform well. NAS devices tend to be set up to be accessed over the network by default.

If you're using a Mac or Windows device, see these articles that walk through the process of properly sharing folders over the network:
  1. macOS
  2. Windows
Some common setup issues include: 
  1. The folder is allowed to be accessed via SMB
  2. Your username and password should not contain any special characters
  3. Use SMBv3 when possible. Failing that, SMBv2 should also be ok, but do not use smb2 with large MTU as it has known compatibility issues with Roon. If you're using a Synology NAS and running your Roon Core on macOS, you can find some more information about fine-tuning your setup here
  4. On macOS ensure that "Windows File Sharing" is enabled on the Sharing > File Sharing > Options screen

  5. Don't enable AFP or Timemachine if possible  -- some users may need this functionality for other applications, but they're not needed for Roon. You can find more information about why AFP is not supported here

Step 2: Add the folder in Roon

To add a networked watched folder, navigate to Settings > Storage in Roon and choose Add Folder. Next, choose Add Network Share.



Next, you'll need to add the share information into Roon. Make sure that you use the correct Username and Password along with the Workgroup if the share requires it. You should be able to see the exact path for the share by viewing the share's settings on that machine. The path should look like one of these:
  1. \\NASDRIVENAME\Music (for example)
  2. smb://NASDRIVENAME/Music (for example)



Configuring a WD My Cloud for SMB

The WD My Cloud is not a full-featured NAS device, but it can be supported by adding a folder in Roon's settings and entering your credentials and the network path. It would look something like this:
  1. smb://ip address/share/folder
So for example, it might look like this:
  1. smb://10.0.1.2/music/Roon
This ensures that your share is always mounted by Roon, bypassing the OS X Finder altogether. If you don't know your My Cloud IP address, you can find it in your My Cloud dashboard.

In the WD online information, it suggests that WD My Cloud could be under a “public” share so try smb://IP Address/public/Music or \ \IP Address \public\Music

Failing that, you can try these instructions for mounting your NAS as a startup item, just replace afp:// in the article with smb://

Troubleshooting Errors

If you're having trouble adding a share, please try the following:
  1. Verify that the folder is properly shared as seen in Step 1
  2. Try accessing the path via Finder or File Explorer to verify it works
  3. Remove any special characters from the share's password and try again
If the above doesn't help, you can try using the IP address to connect to the share in Roon. Note that you'll want to make sure the device has a static IP if you're connecting via the IP address. The shared path will look like this:
  1. \\192.168.0.1\Music (for example)
  2. smb://192.168.0.1/Music (for example)
If you're still having problems with setting up your NAS, let us know! Make sure to include screenshots of what you're entering into Roon, screenshots of the share settings, and a detailed description of your networking setup.

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