FAQ: Roon is importing my collection, but it seems to be stuck or spinning forever - how do I fix this?

FAQ: Roon is importing my collection, but it seems to be stuck or spinning forever - how do I fix this?

Sometimes, Roon's file scanner can encounter file tags formatted in ways we're not expecting, and sometimes we hit a file that's simply corrupt. Usually we're able to either import these files anyway, but if the file appears unreadable we will skip it during import.

In rare cases, Roon encounters a file it thinks can be imported successfully, but it actually causes instability for the importing process. Generally, this happens with files that are particularly corrupt. If your importing process seems stuck, it's often worth searching your music folder for files that are tiny, meaning less than 5kb.

Need Help?

If you're uncomfortable searching for the file yourself, or if you'd prefer we take a look for you, we can usually get a sense of what's going on by looking over your logs. Just let us know a little bit about your setup in the Support section. 

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