FAQ: Roon is importing my collection, but it seems to be stuck or spinning forever - how do I fix this?
Sometimes, Roon's file scanner can encounter file tags formatted in ways we're not expecting, and sometimes we hit a file that's simply corrupt. Usually we're able to either import these files anyway, but if the file appears unreadable we will skip it during import.
In rare cases, Roon encounters a file it thinks can be imported successfully, but it actually causes instability for the importing process. Generally, this happens with files that are particularly corrupt. If your importing process seems stuck, it's often worth searching your music folder for files that are tiny, meaning less than 5kb.
If you're uncomfortable searching for the file yourself, or if you'd prefer we take a look for you, we can usually get a sense of what's going on by looking over your logs.
Just let us know a little bit about your setup
in the Support section.
FAQ: Do I need to groom my collection before importing it into Roon?
We will do our best with your collection, however, you have your files organized! No special grooming is required, but there is some information here about how to ensure you get the best possible metadata for your collection. If your collection ...
Editing and Grooming Your Collection
Even prior to our launch in May '15, it was clear Roon needed to do much more to meet the needs of users who want to exert control over how metadata is displayed and experienced in the app. At launch, Roon was focused on the user who wants their ...
FAQ: Can I control Roon remotely?
When you first install Roon, you will set up your Core, which functions as the main server for Roon in your household. Whether your Core is near where you listen to music or on the other side of the house, there's a good chance it's not a convenient ...
FAQ: Why didn't Roon find any metadata for my album?
Roon uses our own proprietary process to identify as much of your collection as possible, but there may be some songs or albums in your collection we're not able to match. Usually this is because your version of the album doesn't match any of the ...
FAQ: Where can I set a crossfade?
How To Configure Crossfade You can set a crossfade of 0-10 seconds from the Zone Picker. Click the current zone on the right side of the bottom bar, then in the pop-up window click the speaker icon followed by the gearwheels icon to display the Zone ...
Ask the Roon Community
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Something you can't find?
If you're still stuck, don't hesitate to
let us know
and we'll get back to you as soon as we can.