FAQ: Roon Support gave me a "Support ID", where do I enter it?
From the sidebar, click on Support
Then, click the 'I've already talked to support' tab, and enter the support ID that was given to you.
Press Send, and you should get a confirmation message that the package was sent. Make sure to let the Roon support team you've sent us the logs, and we'll be in touch shortly.
FAQ: Does Roon support DSD?
Yes, Roon supports DSD. In terms of transports, Roon supports: DSD over PCM (DoP) v1.0 DSD converted to PCM in Roon, sent as PCM to your DAC DSD-Direct (DSD-Native) using ASIO drivers on WindowsIn terms of file formats: DSF files, tags included DFF ...
Minimum Requirements See the FAQ: What are the minimum requirements? for more information about the hardware and software platforms supported by Roon. Installing Roon on macOS Download the .dmg (Disk image) file from our downloads page. See Software ...
FAQ: Roon Support asked me for a "Support package", how do I do that?
From the sidebar go to Support, click the 'I've already talked to support' tab, then Save Support Package. This will save a .tgz file to your desktop, which is your "Support package." Send this file to the Roon support team and we'll take it from ...
FAQ: What audio file formats does Roon support?
Built-In Support Roon supports the following formats at resolutions up to 32bit 768khz: WAV WAV64 AIFF FLAC ALAC (Apple Lossless) OGG Roon also supports uncompressed DSD64, DSD128, DSD256, and DSD512 content in the DSF and DFF file formats. OS ...
FAQ: Why is Roon converting to PCM?
The most common reasons why DSD is converted to PCM are: The audio device isn't reporting DSD support to Roon The audio device isn't configured to support DSD playback Volume leveling or Crossfade are enabled for the current zone Features in the DSP ...
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