Invoices for your Roon subscription payments are made available to you in two ways: by email, or through your Roon account's billing history.
Email
As soon as a transaction is processed, an email receipt is automatically sent to the email address associated with your Roon account on the day of purchase. If you're having any trouble finding it, it might be worth checking your Spam / Junk folder; unfortunately, sometimes emails end up there. To help avoid this, you can try adding
contact@roonlabs.com to your email's contact list.
If you paid for your subscription via
PayPal invoice, the receipt for your payment will
only be sent via email. At this time, PayPal invoices are not directly available on your account page. Should you need the receipt for your PayPal payment re-sent, please reach out to our Accounts & Billing team using
this contact form.
Billing History
You can find not just your most recent, but all of your invoices on your
account page when you scroll down to the
Payment Method section and click on
Billing History. It should look similar to this:
Invoices are available only after a payment is successfully processed. If you are still enjoying a free trial, please allow for the free trial to end and convert into a paid subscription before looking for an invoice.
Not only can you view and print the invoices for all of the payments on the account, you can also include additional details (like a company name and address) on the invoices. Once you are in the Billing History section of your account page, please:
1. Click on View next to the relevant invoice, then Add Billing Information
2. Add any relevant information in the pop up window and click Add once finished
3. The information is added under Billing Information on the invoice
4. You can always make changes by clicking Add Billing Information again!
All Roon subscriptions are charged in
US dollars (USD). Any currency conversions or fees associated with a payment using a card in a different currency are handled by your bank. We discuss this on
our pricing page under the
FAQ section (please, scroll down the webpage to see it).