Occasionally, Roon Support will need to have a look at your logs or database. The instructions below will walk you through finding various folders that we might need to look into your issue. In most cases, you'll want to look at the machine running your Core, although sometimes Roon Support will ask you to send logs from a remote installation as well.  The steps below will walk you through zipping up the entire logs folder and getting it over to us. 

Remember to ALWAYS shut down Roon on whatever device you're getting logs from before copying, moving, or accessing your Roon database. Please don't send us snippets of logs or single log files, but the entire log folder for review in case there are errors in an earlier log.

RAATServer

Accessing Roon/RoonServer Logs

macOS Core

1. Open Finder and click Go in the top bar
   
2. Hold down the Option key (or Alt)(⌥) to unhide the Library folder
   
3. Click the Library folder 
   
4. Find and open the Roon or RoonServer folder 
   

Windows Core

1. Open Windows Explorer
   
2. Click in the address area to the right of the text, to make it active like typing in a web browser, and type `%localappdata%
   
3. Find and open the Roon or RoonServer folder 
   

Nucleus Core

1. Using a Windows machine, open File Explorer and navigate to \\NUCLEUS\Data and use Guest as the username and password. You should then see the RoonServer folder.
   
2. Using a Mac, open Finder and navigate to smb://NUCLEUS/Data and use Guest as the username and password. You should then see the RoonServer folder.
   

ROCK Core

1. Using a Windows machine, open File Explorer and navigate to \\ROCK\Data and use Guest as the username and password. You should then see the RoonServer folder.
   
2. Using a Mac, open Finder and navigate to smb://ROCK/Data and use Guest as the username and password. You should then see the RoonServer folder.
   

NAS Core

Linux Core

1. If you used our "easy installer" scripts, then Roon's database is located in /var/roon/RoonServer 
   
2. If you ran Roon from the .tar.gz package by executing ./start.sh without configuring the ROON_DATAROOT environment variable, then it will be in $HOME/.RoonServer
   
3. If you have configured $ROON_DATAROOT manually, then it will be in $ROON_DATAROOT/RoonServer For full details of how Roon is installed on Linux, please see this article.
   

If you have downloaded Roon Server from the QNAP App Center, and you are running your Roon Core on a QNAP device, you can download your logs by clicking the "Ambulance" button: 

You can manually download Roon Server’s log files by accessing your database storage location with your computer (or use Synology’s File Station). The log files are stored in the Logs folder in the RoonServer and RAATServer directory:

Antipodes Logs

After that, you have to connect the network path via Windows Explorer/Mac Finder: \\192.168.YYY.ZZZ\RoonServerDB
(change the IP address to the one of your Antipodes Server) and connect using the user “root” - no password.
Logs can be found under the RoonServer/Logs folder.

1. First toggle "Save logs to Files on next startup" from your iOS Settings for the Roon App.
2. Reproduce the issue.
3. Access your Files App on the phone and upload the log file.