Refund policy

Roon does not offer refunds for any subscription purchases, including subscription renewals. There is, however, a 14-day free trial that allows access to our full product.

If you haven't yet, you can start your free trial here.

If you already have a subscription, you can view and manage it on your account page.

Changing your billing plan is possible at any time. When you switch from yearly to monthly or from monthly to yearly, the change will be effective at the next billing cycle. If you're switching from monthly or yearly to lifetime, the change is immediate.

• Related Articles

• ROCK: Importing Music

  ROCK makes it simple to add new music to your collection, no matter where it's stored. There are two primary methods for importing music, and both work seamlessly with internal, external, or network storage. For more information about setting up ...

• Trouble connecting to ROCK / Nucleus data folder from Windows

  For general instructions for connecting to Roon OS / Nucleus data folders, see these articles: Roon OS Data Directory Nucleus Internal Storage If you're having trouble accessing the directory from File Explorer on Windows despite trying the changes ...

• Nucleus Internal Storage

  Your Nucleus supports an internal 2.5" HDD or SSD to create a self-contained music server. For a completely silent system, we recommend using an SSD. If you chose to use an SSD here, the system will stay fully silent. The entire internal storage ...