Roon does not offer refunds for subscription purchases, including renewals. We provide a 14-day free trial so you can try Roon before starting a paid subscription. See Free Trial and Billing below for more information.

Free Trial and Billing

Roon's standard signup process includes a 14-day free trial with full access to the product. When you start the trial, yearly billing is selected by default. If preferred, you can switch to monthly before entering your payment information and starting the trial.

Once you've entered your payment information and the trial has started, you can upgrade or downgrade your billing plan, for example switching from monthly to yearly, yearly to lifetime, or monthly to lifetime, by selecting Manage Billing Plan on your account page.

No payment is collected when your trial begins. However, unless you cancel during the trial, your payment method on file will be automatically charged for the billing plan you selected at sign up once the trial ends.

Reminder Emails

Roon sends a reminder email to the email address on your account 3 days before your free trial ends and your selected plan is charged for the first time, regardless of whether you chose monthly or yearly billing.

Once you're an active subscriber, yearly plans also receive a reminder 30 days before each annual renewal. Monthly plans renew automatically each month without an additional reminder.

These reminder emails go to the email address you used to sign up, so please make sure that inbox is current and check your spam folder if you don't see one.

Canceling Your Trial or Subscription

Canceling During Your Trial

If you cancel during your free trial, you will not be charged for the subscription, and your access to Roon ends immediately. For the exact steps, see FAQ: How do I cancel my free trial?

Canceling an Active Subscription

Canceling an active paid subscription turns off automatic renewal and prevents the next charge. Your current subscription remains active, and you can continue using Roon through the end of the paid subscription period.

Cancellation vs. Refunds

Cancellation and refunds solve different problems. Cancellation prevents a future subscription renewal or charge, while refunds concern charges that have already been processed and are subject to Roon's refund policy above.

Changing Your Subscription

You can change your billing plan at any time from your account page. Changes between monthly and yearly billing take effect at the start of your next billing cycle, while switching to Lifetime takes effect immediately. Learn more about switching from yearly to Lifetime.

Keep in mind that payments from a previous subscription cannot be applied toward a different subscription.

Not sure which plan you have or when it renews? You can check both on your account page.

If you run into any issues with your trial, billing, or subscription, please see Roon Support Overview for how to reach the right team.