Sharing Screenshots with Roon Support
A picture of what's happening in Roon is often worth more than a paragraph describing it. This guide covers how to take a screenshot and the two ways to share it with our support team.
Why Screenshots Help
Screenshots let us see exactly what you see, which speeds up troubleshooting considerably:
- Error messages matter word for word; a screenshot captures the exact text, so nothing gets lost or paraphrased along the way.
- Screens like "Settings" and "Signal Path" contain dozens of small details that we can interpret contextually
- They cut out the back and forth, as we can spend less time asking clarifying questions and more time solving it.
- Some things are hard to put into words. Device setup screens, unexpected layouts, and visual glitches are much easier to show than to describe.
Feel free to crop out personal information, but please keep the relevant part of the screen fully visible.
Take the Screenshot
If you're on macOS, please use these instructions to create the screenshot.
If you're on Windows, please use these instructions to create the screenshot.
Attach Screenshots to Your Support Request
The best way to share screenshots is when you first submit a technical support request through our contact form.
- Open our contact form
- Fill out the details of your request
- In the last step before submitting, upload your screenshots
- Submit your request
Post Screenshots on Community
Once your technical support request is open on our Community, you can add screenshots directly to the thread as troubleshooting develops.
- Create the screenshot
- Click on "reply" to post a new message
- Press the "screenshot upload" button to attach it to your post:
- Submit your post.
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