Upload Roon Database

Uploading Roon/RoonServer Database

In some advanced troubleshooting cases, Roon support staff may ask you to upload your Roon Database for further testing. Roon Database in this context refers to your entire RoonServer/Roon folder depending on the install type. To send this to Roon support please use the following steps:

If using Roon standalone app ("All-in-one")

1. Exit out of Roon using the top right X button
2. Navigate to the Roon Database Location (on Windows under %localappdata% and on Mac under ~Library) 
3. Create a .zip/.7z archive of the entire "Roon" folder (on Windows you can use 7zip and on Mac you can use "Compress to archive")
4. Upload the database to the link that support staff provides

If using RoonServer + Roon Remote setup

1. Stop RoonServer (via the Web Interface if using a RoonOS Core or manufacturer's web interface if using a manufacturer Core)
2. Navigate to the RoonServer Database Location (you only need to archive the RoonServer folder unless otherwise specified) 
3. Create a .zip/.7z archive of the entire "RoonServer" folder (on Windows you can use 7zip and on Mac you can use "Compress to archive")
4. Upload the database to the link that support staff provides


    • Related Articles

    • Database Location

       Remember to ALWAYS exit or stop Roon/RoonServer before copying, moving, or accessing your Roon database. macOS Core Open Finder and click Go in the top bar Hold down the Option key (or Alt)(⌥) to unhide the Library folder Click the Library folder  ...
    • Backup

      Your Roon database is full of information about the music you love. In addition to your library's metadata, it also contains any edits you've made, your play history, all of your Roon playlists, your favorites, your settings, and more. All of this ...
    • FAQ: How do I move my library over to RoonServer? How do I run headless?

      Roon Server - Basics All configuration for Roon Server is done from the main Roon app, running as a Remote. Once Roon Server is installed, the Roon icon should appear in the Menu Bar on macOS, or in the tray on Windows. You can right-click the icon ...
    • Roon OS Data Directory

      Roon OS automatically exposes a shared network folder (SMB share) called `/Data`. Be careful modifying files or folders in this directory, as this could lead to permanent data corruption and/or loss. Some reasons you might want to access the shared ...
    • Roon Early Access Program

      What is Early Access? The Early Access program allows Roon users to test the latest Roon and ARC features and fixes before they are released to the entire user community. Through this program you can have  early access (get it? ?) to new features ...
    Visit the Roon Community!
    Need help? Thousands of Roon subscribers and audio enthusiasts are chatting over on our community site right now, join them! You don't even need a Roon subscription to sign up.