Uploading Roon/RoonServer Database
In some advanced troubleshooting cases, Roon support staff may ask you to upload your Roon Database for further testing. Roon Database in this context refers to your entire RoonServer/Roon folder depending on the install type. To send this to Roon support please use the following steps:
If using Roon standalone app ("All-in-one")
1. Exit out of Roon using the top right X button
2. Navigate to the Roon
Database Location (on Windows under %localappdata% and on Mac under ~Library)
4. Upload the database to the link that support staff provides
If using RoonServer + Roon Remote setup
1. Stop RoonServer (via the
Web Interface if using a RoonOS server or manufacturer's web interface if using a manufacturer server)
2. Navigate to the RoonServer
Database Location (you only need to archive the RoonServer folder unless otherwise specified)
4. Upload the database to the link that support staff provides
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