In some advanced troubleshooting cases, our Technical Support team may ask you to upload your Roon database for further testing. Here, "Roon database" means the whole Roon or RoonServer folder, depending on how Roon is installed. Please follow the steps for your setup below.

Not sure where your database is? Please see Finding your Roon database.

If using Roon standalone app ("All-in-one")

Use these steps if Roon and Roon Server run together in the Roon app on one computer.

1. Quit Roon completely.
2. Open your Roon database location. On Windows, it's under %localappdata%. On a Mac, it's under ~/Library.
3. Create a .zip or .7z archive of the whole Roon folder. On Windows, right-click the folder and choose Compress to ZIP file, or use 7-Zip. On a Mac, Control-click the folder and choose Compress.
4. Upload the archive to the link our Technical Support team gave you.
5. Open Roon again.

If using RoonServer + Roon Remote setup

Use these steps if Roon Server runs on a Windows, Mac, or Linux computer, or on a NAS. If it runs on a Nucleus or ROCK, please see the next section instead.

1. Stop Roon Server. On Windows or Mac, quit Roon Server from the system tray or menu bar. On a NAS or other device, please use the manufacturer's web interface.
2. Open your RoonServer database location. You only need the RoonServer folder, unless our team asks for more.
3. Create a .zip or .7z archive of the whole RoonServer folder, as described above.
4. Upload the archive to the link our Technical Support team gave you.
5. Start Roon Server again.

If using Nucleus or ROCK

On a Nucleus or ROCK, you'll copy the RoonServer folder from the device's Data share to your computer first.

1. Stop Roon Server in the Web Administration Interface for your Nucleus or ROCK:
   • RoonOS 3.0: on the Overview tab, click Stop in the Roon Server row.
   • Earlier RoonOS versions: find Roon Server Software, click the arrow next to Restart, then click Stop.
2. On your computer, open the device's Data share, for example \\ROCK\Data on Windows or smb://ROCK/Data on a Mac. For other device names and sign-in help, please see Accessing RoonOS's Data Directory.
3. Copy the whole RoonServer folder from the Data share to your computer.
4. Create a .zip or .7z archive of the copied RoonServer folder, as described above.
5. Upload the archive to the link our Technical Support team gave you.
6. Start Roon Server again. On RoonOS 3.0, click Restart in the Roon Server row of the Overview tab. On earlier versions, click Restart under Roon Server Software.

A Roon database can be several gigabytes, so copying and uploading it may take a while. Please keep Roon Server stopped until the copy has finished.

Having trouble uploading your database? Please reply to your support thread, or get in touch with our Technical Support team here.