Why can't Roon Remote Connect?

Why can't Roon Remote Connect?

"Uh oh, something's not right"  - if you’re running Roon in remote mode and having problems connecting to your Roon Server, here are some troubleshooting steps to get you going.



Firewall

Roon should be able to connect with your firewall enabled, you may need to manually review that Roon has been added as a proper exception within your firewall. You should see both Roon.exe as well as RAATServer.exe listed as exceptions. For more details about Roon and adding it as an exception, click here

If they're properly added and you're still having issues, try temporarily turning off your firewall. You’ll want to turn it off on both sides -- the computer running your main Roon install, and the computer running your remote. Once you’ve turned off your firewall, restart Roon on both computers.

Many anti-virus programs include firewalls, so instructions for turning off your firewall will vary. The two most common firewalls are the Windows Firewall and macOS Firewall.

Network Setup

It’s important to be sure both computers are on the same network, and have the same network settings. The best way to confirm this is to check your IP address and network settings. When you find your network settings for both computers, you’ll have to confirm: Both are on the same IP network (ie 192.168.1.104 and 192.168.1.106) and that both have the same netmask (this often looks like 255.255.255.0.)

To find your network settings on Windows:
  1. Type “Network and Sharing Center” into the Start Menu.
  2. Click on your connection (either WiFi or ethernet),
  3. Click Details.

To find your network settings on macOS:
  1. Open System Settings from the Apple menu, then click Network.
  2. Click your connection type (Wifi or Ethernet).
  3. Click Details.

Additional Troubleshooting

It's also important to make sure all your Roon devices are up to date. An easy way to update your Roon version is to download and install a fresh instance of Roon from our downloads page here.  

If you’ve confirmed everything above, and you’ve already restarted both computers, please get in touch with our Technical Support team here

    • Related Articles

    • Installing Roon on Linux

      Overview Two packages are available for Linux: Roon Bridge and Roon Server. There is no real purpose to running Roon Server and Roon Bridge on the same machine, since both provide identical access to audio devices. That said, doing so should not ...
    • Roon Server not running

      If you’re seeing an error telling you Roon Server is not running, there are some simple troubleshooting steps you can try. Click "Start Roon Server" If you run Roon Server on Windows or Mac, you may see a “Start Roon Server” button, which will start ...
    • Starting with Roon Server

      What is Roon Server? Roon Server is media server software that runs on a powerful computer, NAS, or turnkey appliance (like Nucleus or ROCK), located on the network within your home. (For more information on how it fits in with Control and Output ...
    • Roon Hardware Specification Recommendations

      Recommended Server Hardware Roon Server is the heart of your library. The hardware needed for your server machine can vary based on a number of factors, such as library size, number of simultaneous zones, and DSP use. You can run Roon Server on Mac, ...
    • Installing Roon

      Operating Systems covered in this article: macOS Windows Linux iOS and Android Minimum Requirements See the FAQ: What are the minimum requirements for more information about the hardware and software platforms supported by Roon. Installing Roon on ...
    Visit the Roon Community!
    Need help? Thousands of Roon subscribers and audio enthusiasts are chatting over on our community site right now, join them! You don't even need a Roon subscription to sign up.