Why can't Roon Remote Connect?

Why can't Roon Remote Connect?

If you’re running Roon in remote mode and having problems connecting, here are some troubleshooting steps to get you going. Accept Remote Connections The first thing to confirm is that your main Roon install is set up to accept connections from remotes. To do this, click the main Navigation menu (top-left of Roon) and select Settings. Click the Settings tab, and make sure “Accept connections…” is set to Yes.




Additional Troubleshooting 

Firewall

Roon should be able to connect with your firewall enabled, but some users have reported issues that we’ve traced to their firewall. Turning off your firewall is a good way to start troubleshooting, and you’ll want to turn it off on both sides -- the computer running your main Roon install, and the computer running your remote.

Once you’ve turned off your firewall, restart Roon on both computers.

Many anti-virus programs include firewalls, so instructions for turning off your firewall will vary. The two most common firewalls are the Windows Firewall and macOS Firewall.

Network Setup

It’s important to be sure both computers are on the same network, and have the same network settings. The best way to confirm this is to check your IP address and network settings. When you find your network settings for both computers, you’ll to confirm: - Both are on the same IP network (ie 192.168.1.104 and 192.168.1.106) - Both have the same netmask (this often looks like 255.255.255.0) To find your network settings on Windows, type “Network and Sharing Center” into the Start Menu. Then, click on your connection (either WiFi or ethernet), then select Details. To find your network settings on macOS, open System Preferences from the Apple menu, then click Network. Click Advanced to find your IP address and netmask.

Additional Troubleshooting

If you’ve confirmed everything above, and you’ve already restarted both computers, please let us know the following information below:

On your main Roon install:
  1. Operating System
  2. Firewall status (type, whether enabled)
  3. Network connection (WiFi/ethernet, IP address)
On your remote Roon install:
  1. Operating System
  2. Firewall status (type, whether enabled)
  3. Network connection (WiFi/ethernet, IP address)
Network configuration:
  1. Network hardware (routers, bridges, switches, media streaming devices, network security hardware, etc)
If you’re an advanced user familiar with networking, you can find more information about using port forwarding here. We’ve also heard reports that the Fidelizer plugin on macOS can cause networking issues, so we recommend disabling it if you’re having issues. 
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