Why can't Roon Remote Connect?

"Uh oh, something's not right"  - if you’re running Roon in remote mode and having problems connecting to your Roon Server, here are some troubleshooting steps to get you going.

Firewall

Roon should be able to connect with your firewall enabled, you may need to manually review that Roon has been added as a proper exception within your firewall. You should see both Roon.exe as well as RAATServer.exe listed as exceptions. For more details about Roon and adding it as an exception, click here. 

If they're properly added and you're still having issues, try temporarily turning off your firewall. You’ll want to turn it off on both sides -- the computer running your main Roon install, and the computer running your remote. Once you’ve turned off your firewall, restart Roon on both computers.

Many anti-virus programs include firewalls, so instructions for turning off your firewall will vary. The two most common firewalls are the Windows Firewall and macOS Firewall.

Network Setup

It’s important to be sure both computers are on the same network, and have the same network settings. The best way to confirm this is to check your IP address and network settings. When you find your network settings for both computers, you’ll have to confirm: Both are on the same IP network (ie 192.168.1.104 and 192.168.1.106) and that both have the same netmask (this often looks like 255.255.255.0.)

To find your network settings on Windows:

1. Type “Network and Sharing Center” into the Start Menu.
   
2. Click on your connection (either WiFi or ethernet),
   
3. Click Details.
   

To find your network settings on macOS:

1. Open System Settings from the Apple menu, then click Network.
   
2. Click your connection type (Wifi or Ethernet).
   
3. Click Details.

Additional Troubleshooting

It's also important to make sure all your Roon devices are up to date. An easy way to update your Roon version is to download and install a fresh instance of Roon from our downloads page here.  

If you’ve confirmed everything above, and you’ve already restarted both computers, please get in touch with our Technical Support team here. 

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