This article covers three different resets. The first refreshes the Roon app's database on your Windows or Mac computer, without touching Roon Server. The second resets the Roon Server database when Roon Server runs on a Windows or Mac computer. The third resets the Roon Server database on a RoonOS device, such as Nucleus or ROCK.

Refresh the Roon App Database on Windows or Mac

The Roon folder on your computer only holds the Roon app's local data. Your library, playlists, and settings live in the Roon Server database, which this doesn't change.

1. Quit Roon. If Roon Server also runs on this computer, quit it too.
2. Open your Roon database location. For where to find it on Windows and Mac, please see Finding your Roon database.
3. Find the folder named Roon. Please don't change the RoonServer folder.
4. Rename the Roon folder to Roon_old.
5. Reinstall Roon from our Downloads page. This creates a new Roon folder.
6. Open Roon and connect to your existing Roon Server.

Renaming the folder keeps the app's old data in Roon_old, so nothing is deleted.

Reset the Roon Server Database on Windows or Mac

Use these steps if your Roon Server runs on a Windows or Mac computer, either as Roon Server or inside the Roon app. This starts you with a new, empty Roon Server database.

Please make sure you have one or more recent backups before you continue. Your music files aren't affected.

1. Quit Roon and Roon Server on the computer that runs your Roon Server.
2. Open your Roon database location. For where to find it on Windows and Mac, please see Finding your Roon database.
3. Find the folder named RoonServer.
4. Rename the RoonServer folder to RoonServer_old.
5. Reinstall Roon from our Downloads page. This creates a new Roon Server folder.
6. Open Roon, sign in, and set up your library.
   
7. Verify if the issue persists on  a fresh database before restoring the backup

Renaming the folder keeps your old database in RoonServer_old, so nothing is deleted.

Reset the Roon Server Database on Nucleus or ROCK

Reset permanently erases your Roon database and settings, and it can't be undone. Please make sure you have one or more recent backups before you continue. Music on internal storage isn't affected.

Nucleus One, Nucleus Titan, and ROCK on RoonOS 3.0

1. Open the Web Administration Interface for your Nucleus or ROCK.
2. Click the Settings tab.
3. Under Reset, click Reset.

On RoonOS 3.0, Reset also erases your network settings, the Tailscale sign-in, your File Sharing settings, and the share password.

Devices on RoonOS 2.1 or 1.0

This includes Nucleus and Nucleus+, ROCK in legacy BIOS mode, and any Nucleus One, Nucleus Titan, or ROCK in UEFI mode that isn't on RoonOS 3.0 yet.

1. Open the Web Administration Interface for your Nucleus or ROCK.
2. Under Roon Database & Settings, click Reset.

If you're unsure which reset you need, or Roon still isn't working afterward, please get in touch with our Technical Support team here.